Refund policy

Last updated: 26 October 2026

Every print from Filippo Romano Art is printed to order, signed by the artist and packed by hand in London. If something isn't right, here is how returns and refunds work.

Changing your mind

You can cancel your order for any reason within 14 days of the day you receive it. Just email us at filipporomano12@hotmail.com with your order number to let us know.

Once you've told us, you then have a further 14 days to send the print back. It needs to be unused, unframed and in its original protective packaging. Return postage is paid by you, and we recommend a tracked service, as we can't refund prints that are lost on their way back to us.

Damaged or faulty prints

If your print arrives damaged or has a printing fault, email us within 7 days of delivery with your order number and a photo of the print and packaging. We'll send you a free replacement, or a full refund if you'd prefer. You won't need to pay for any return postage.

Refunds

Once we receive your returned print, we'll check it and refund you within 14 days to your original payment method. For change-of-mind returns we refund the price of the print and the standard delivery cost you paid; if you chose express delivery, we refund the standard rate only.